Frequently Asked Questions

Problem with photograph? - DSC number needed

We’re sorry if there’s a problem with your photograph. Please email us with the DSC number which can be found on the back of the print and what the problem is and we’ll see what can be done.


Late Orders?

If you still have your Proof Card you may send it to us with payment for the packs you want to order plus the late surcharge of £4.95. Remember to give us your child's name and school name along with your name and address. Alternatively if you have your Proof Number, User Name and Passcode you may order online through our website.


No Individual Proof Card?

If you do not have your Individual Proof Card please ask the School to look on their CD for your child's DSC/Proof Number. Put your DSC/Proof Number on a blank envelope with your child's name and school name and the photograph option you want to order and enclose your payment. Alternatively we have a printer friendly version of the proofcard for you to print and fill out, make sure you write the Dsc/proof number in the space provided. You may hand your order in to school or post it to us directly . For envelopes handed in or posted after the school collection date please add £4.95 late surcharge. You can find our address here.


No Individual Proof Card – Order Online?

If you do not have your Individual Proof Card and you wish to Order Online please contact the school and ask them to look on their CD for your child's DSC/Proof number and then email it to us so we can then give you your Online Ordering Details.


Class Groups?

If you have the original Class Group proof card or even just the Reference number you may send it to us with a cheque or postal order for the size you want to order (7”x5” @ £7.00, 10”x7” @ £9.00) plus £4.95 admin, post & packing fee. Remember to give us the child's name and school name along with your name and address. Class Group photographs cannot be ordered online due to child data protection.


Multiple orders CD?

You can order a CD with all your images on.

  • 2 images £25
  • 3 images £30
  • 4 images £35
  • 5 images £40
  • 6 images £45

Please put all your proof cards in one bag with a note saying that's what you want to order.

Enclose your payment and return to the school as usual.

Multiple images on CD CAN'T be ordered online

Please contact us via email or telephone if you require any more.

 

Astracolour Photographic Services - 35 The Quadrangle, Findon Village, West Sussex, BN14 0RB

Copyright © 2012 - Astracolour - All Rights Reserved